Privacy Policy

Last Updated: November 1, 2026

1. Introduction

Welcome to Hamed Global Enterprise. Your privacy is important to us, and we are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or purchase medical equipment and healthcare supplies from us.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address

Order Information

Products purchased
Order history
Transaction details
Delivery information

Technical Information

IP address
Browser type
Device information
Website usage data
Cookies and similar tracking technologies

We collect only the information reasonably necessary to operate our online store and provide our services.

3. How We Use Your Information

We may use your information to:

Process and fulfill customer orders.
Manage payments and transactions.
Arrange product shipping and delivery.
Provide customer support.
Send order confirmations and updates.
Improve our website and shopping experience.
Prevent fraudulent transactions.
Comply with applicable legal requirements.
Send promotional emails when permitted by law and your preferences.

4. Payment Information

Payments made through our website may be processed by third-party payment providers.

We do not intentionally store complete payment card details on our website. Payment information is handled according to the security and privacy practices of the relevant payment processor.

Customers should review the payment provider’s privacy policy when completing transactions.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and enhance your shopping experience.

Cookies may help us:

Remember shopping cart items.
Maintain customer preferences.
Understand website traffic.
Improve website performance.
Support analytics and advertising activities.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Sharing Your Information

We do not sell your personal information for money.

We may share necessary information with trusted third parties, including:

Payment processing companies.
Shipping and delivery providers.
Product suppliers and fulfillment partners.
Website hosting providers.
Analytics and website service providers.
Legal or regulatory authorities when required by law.

These parties may receive information necessary to perform their services or fulfill legal obligations.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no online platform or electronic transmission method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide services, maintain business records, resolve disputes, and comply with applicable legal obligations.

When information is no longer required, we take reasonable steps to delete or securely dispose of it.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Opt out of certain marketing communications.
Withdraw consent where processing is based on consent.
Request information about how your data is used or shared.

To exercise applicable privacy rights, please contact us through our Contact Us page.

10. Third-Party Websites

Our website may contain links to third-party websites, services, or payment providers.

We are not responsible for the privacy practices, security, or content of external websites. We encourage customers to review their respective privacy policies.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children under the age of 13 without appropriate authorization.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address it.

12. Email Communications

We may send emails related to orders, payments, shipping, customer support, and important website updates.

Promotional emails may be sent where permitted by law. Customers can unsubscribe from marketing emails at any time using the unsubscribe link provided in those communications.